2. Information We Collect
We collect the following types of information:

A. Personal Information

• Full name
• Phone number
• Email address
• Date of birth
• Gender
• Profile photo (optional)

B. Medical Information

• Appointment details
• Consultation records
• Symptoms and health-related information
• Prescription information (if applicable)

C. Location Data

• Real-time GPS location (for booking services, ambulance, pharmacy delivery)
• Address information

D. Payment Information

• Payment tokens (processed securely by third-party payment gateways)
• Wallet transaction records

We do NOT store full credit card numbers on our servers.

E. Device & Technical Information

• Device type
• Operating system
• App version
• IP address
• Log data
• Crash reports

3. How We Use Your Information

• We use your information to:
• Provide appointment booking services
• Enable video consultations
• Process payments
• Facilitate pharmacy orders
• Enable ambulance services
• Improve user experience
• Send notifications
• Prevent fraud
• Comply with legal obligations

4. Medical Data Protection
We treat medical information as sensitive data and:

• Limit access to authorized professionals only
• Use encryption where applicable
• Do not sell medical data
• Only share information necessary for providing services

5. Sharing of Information
We may share your data with:

A. Medical Experts
Doctors, nurses, and providers involved in your booking.

B. Pharmacy Stores
To fulfill medicine orders.

C. Ambulance Drivers
To provide emergency services.

D. Payment Gateways
To process transactions securely.
 Including:

• Cloud hosting providers
• SMS gateway providers
• Google Maps services
• Push notification services

We do not sell your personal information to advertisers.

6. Data Storage & Security
We implement reasonable security measures including:

• SSL encryption
• Secure hosting environments
• Access control mechanisms
• Token-based payment systems

However, no internet transmission is 100% secure.

7. Data Retention
We retain your information:

• As long as your account is active
• As required for legal or regulatory purposes
• For dispute resolution
• For healthcare compliance records

• Access your personal data
• Correct inaccurate information
• Request deletion of your account
• Withdraw consent
• Request data portability
• To exercise these rights, contact us at:

9. Children's Privacy
Our services are not intended for children under 13 years old without parental supervision. We do not knowingly collect data from children under 13.

10. Third-Party Services
Our app integrates third-party services including:

• Google Maps
• Firebase
• Apple Push Notifications
• Payment Gateway Providers
• SMS Gateway Providers
• Video/VOIP Service Providers

Their privacy policies apply to their services.

11. Cookies & Tracking (Website Only)
Our website may use:

• Cookies
• Analytics tools
• Session tracking

You can disable cookies through your browser settings.

12. International Data Transfers
Your information may be stored or processed outside your country. By using the app, you consent to such transfers.

13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted within the app and website.

14. Contact Information
If you have questions regarding this Privacy Policy, contact:

Company Name: Alpha medical Company LTD
Address: afyaGo
Email: info@afyago.co.tz
Phone: 0743149330
Website: afyago.co.tz